Level 1 – 2 days

Any request that involves making Format changes

• Move a field on a page
• Make item bold

Level 2 – 1 week

Any request that involves making a field reference.

• Adding/editing a Student or Teacher Page

Level 3 – 2 weeks

Higher level report or page editing

• Create or edit SQL report
• Create or edit HTML report

Level 4 – as able, with deadlines considered

Creating exports, scripts, reports outside of basic PowerSchool functionality

• Server scripts

** 3^rd party customizations – escalated to 3^rd party; updated as available

**Object reports, report cards, mailing labels – as requested

Timeline disclaimer – deadlines contingent on workload and previously scheduled obligations (trainings, workshops, quarterly grade stores)