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Submitting a ticket via the CAIU Zendesk Help Center

Sign into your CAIU Zendesk Account

Once signed in, click “Submit a request” in the upper-right corner.

On the Submit a Request screen, you may enter your question or problem in the required fields:

Subject – Please enter a subject line that is relevant to your question or problem

Description – Please enter as much information about your question or problem as possible

Application – This drop-down menu allows you to select which application you need assistance with.  For general assistance, please select “CAIU Support”

You may also add attachments by clicking “Add file”.  Please upload any screenshots or documents that pertain to the issue.

The “Suggested Articles” section will pull up relevant topics based on the title you type in.  These articles provide step-by-step instructions on how to resolve the issue. 

If the suggested article does not help or if you need further assistance, please fill out the ticket and press the “Submit” button.

 

A confirmation e-mail will then be sent to your e-mail address, and you will be contacted by a support agent.

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