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Viewing the status of your CAIU Zendesk Requests

Click on “My Activities” on the top right of the screen.

Open – Our support staff is working on this ticket

Awaiting your reply – The support agent needs more information from the requester

Solved – The problem has been resolved.  If the problem persists, you can reply to the solved ticket, and it will re-open it for you.

 To reply to a ticket, please click on the ticket title link.

This will open up the ticket history, where you can reply to an agent or add another attachment if necessary.

Once your reply is typed, please click on the “Add Reply” button to send your reply to an agent.

 

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