Smart Board Pen Tray Not Responding

Troubleshooting your SMART product with the Connection Wizard

SMART Product Drivers enables you to view information about your interactive projector and can help you troubleshoot your interactive projector.

To troubleshoot your SMART product with the Connection Wizard

  1. Click the SMART Board icon in the Windows notification area (bottom right of screen) or the Mac Menu bar, and then select SMART Settings.

    The SMART Settings window appears.

    • If your interactive projector is connected to your computer and working, the following text appears: The SMART Board interactive whiteboard is working properly.

    • If your interactive projector isn’t connected to your computer, the following text appears: No SMART Boards are connected.

  2. Select Connection Wizard.

  3. Select the your SMART product from the SMART products found drop-down list, and then click Next.

  4. Select your troubleshooting issue from the list that appears, and then click Next.

  5. Follow the on-screen instructions.


    6.  After going through the prompts, Click Finish and your SMART Board should        now be connected.

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