Voicemail Information

Accessing your voicemail (Your initial PIN/password is 12345)

Internal access from your telephone	From your phone, dial 8444 or Msgs (soft key) or Messages button.
Internal access from another telephone	Access the voicemail as above. Then dial *, which will ask for your ID which is your 4 digit extension and then your PIN which is your password.

Retrieving your voicemail messages

From Your Phone:

• Access the voicemail system (see Accessing your voicemail above) and enter your PIN (password).
• Select 1 to receive your messages.

Forwarding all calls to your voicemail

To forward all calls:

• From your phone, if you have this option, press CFwdALL (or soft key) and type *8444.

To cancel the call forward:

• From your phone, press CFwdALL (or soft key)

Personalizing your voicemail

Changing your PIN

From Your Phone:

• Access the voicemail system (see Accessing your voicemail) and enter your PIN.
• Select 3 to Personalize your mail box.
• Select 2 to Change your PIN.
• Enter a new PIN.
• Re-enter the new PIN to confirm.

 

 

Recording your personal greeting

It is possible to record up to 9 greetings and define one of them as the 'active' greeting.

• Access the voicemail system, see Accessing your voicemail, and enter your PIN.
• Select 3 to Personalize your mail box.
• Select 1 to Review your personal greeting.
• Select 2 to Review personal greeting recordings.
• Enter the number of the personal greeting you wish to review, for example; 1 if only one greeting defined, or the next available number for an additional greeting to be recorded.
• Select 3 to Record.

Activating a personal greeting (where multiple greetings have been recorded)

• Access the voicemail system, see Accessing your voicemail, and enter your PIN.
• Select 3 to Personalize your mail box.
• Select 1 to Review your personal greeting.
• Select 1 to Review you active greeting.
  then either,
• Select 1 to Listen to your current active greeting.
• Or, select 2 to Change your active personal greeting.

Voicemail notifications

There are two ways you will be notified of new voicemail messages:

• Red Light - The red light on your phone’s handset is lit.
• E-Mail Delivery - You get the voicemail delivered via an e-mail attachment.

Transferring Calls Directly into Voicemail

From your phone press Transfer (button) and type *XXXX (the extension of the person you are transferring the call to) and Transfer (button) to complete the transfer into their voicemail.

 

Note: The red light will always be used to indicate new voicemail messages - even if you have them delivered to you via e-mail.

Note: If you listen to your new messages via a telephone handset, you must action the message (either save or delete) to clear it's "new" status and switch off the red light.