Accessing your voicemail (Your initial PIN/password is 12345)
Internal access from your telephone |
From your phone, dial 8444 or Msgs (soft key) or Messages button. |
Internal access from another telephone |
Access the voicemail as above. |
Note: If you are calling from an external phone, you will have to dial the full number: 717-732-8444
Retrieving your voicemail messages
From Your Phone:
- Access the voicemail system (see Accessing your voicemail above) and enter your PIN (password).
- Select 1 to receive your messages.
Forwarding all calls to your voicemail
To forward all calls:
- From your phone, if you have this option, press CFwdALL (or soft key) and type *8444.
To cancel the call forward:
- From your phone, press CFwdALL (or soft key)
Personalizing your voicemail
Changing your PIN
From Your Phone:
- Access the voicemail system (see Accessing your voicemail) and enter your PIN.
- Select 3 to Personalize your mail box.
- Select 2 to Change your PIN.
- Enter a new PIN.
- Re-enter the new PIN to confirm.
Recording your personal greeting
It is possible to record up to 9 greetings and define one of them as the 'active' greeting.
- Access the voicemail system, see Accessing your voicemail, and enter your PIN.
- Select 3 to Personalize your mail box.
- Select 1 to Review your personal greeting.
- Select 2 to Review personal greeting recordings.
- Enter the number of the personal greeting you wish to review, for example; 1 if only one greeting defined, or the next available number for an additional greeting to be recorded.
- Select 3 to Record.
Activating a personal greeting (where multiple greetings have been recorded)
- Access the voicemail system, see Accessing your voicemail, and enter your PIN.
- Select 3 to Personalize your mail box.
- Select 1 to Review your personal greeting.
- Select 1 to Review you active greeting.
then either, - Select 1 to Listen to your current active greeting.
- Or, select 2 to Change your active personal greeting.
Voicemail notifications
There are two ways you will be notified of new voicemail messages:
- Red Light - The red light on your phone’s handset is lit.
- E-Mail Delivery - You get the voicemail delivered via an e-mail attachment.
Transferring Calls Directly into Voicemail
From your phone press Transfer (button) and type *XXXX (the extension of the person you are transferring the call to) and Transfer (button) to complete the transfer into their voicemail.
Note: The red light will always be used to indicate new voicemail messages - even if you have them delivered to you via e-mail.
Note: If you listen to your new messages via a telephone handset, you must action the message (either save or delete) to clear it's "new" status and switch off the red light.
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