This document covers how to re-activate Duxbury DBT 11.3 if it loses activation. You will see the message below if your activation has been lost.
- Call Duxbury Support 1-978-692-3000 and press 1 for Activation Support.
- Explain to them the error code above and that you need to re-activate DBT.
- Provide them with the following license text - DBT H9131-06373042
- They will prompt you to uninstall and re-install DBT
- Left-click the Windows start button at the bottom of the screen and type DBT
- Right-click the DBT 11.3 Desktop App and click "Uninstall"
- This will take you to the Programs and Features menu. In that menu, Left-click DBT 11.3 and select Uninstall above it (Click Yes if any additional prompts come up.). DBT will be uninstalled.
Re-Installing DBT 11.3
- Double click the DBT 11.3 ISO icon on your desktop. An explorer window will pop up.
- Double-click the dbt-1103 Windows Installer file
- Click I accept the terms and then click Next.
- Click Next
- Enter the following license text DBT H9131-06373042 and click Next.
- Select Complete and click Next
- Click Install
- Click Finish to launch DBT 11.3
Activating DBT 11.3
- Once DBT 11.3 is launched you will need to activate it. First click Activate.
- Click Next
- Click Activate this computer and then Click Next (Note: If a Windows admin prompt pops up, click Yes)
- Click Start a new activation over the Internet and then click Next.
- Click Next.
- If everything is good with your activation you will see a SUCCESS! message. Click Finish and you can now use DBT 11.3