Multi-factor Authentication (MFA) FAQ's

What is Multi-factor Authentication?
Multi-factor Authentication (MFA) is an authentication method that requires the user to provide two or more verification factors to gain access to a resource such as your CAIU e-mail account.
How does Multi-factor Authentication work?
Multi-factor authentication works by sending your cell phone a text message code after you enter your e-mail address and password.  Once you enter that code, you'll have access to your account.  This is important because if your account gets compromised, attackers will still be unable to access your account because they won't have that code.
Will I have to MFA on my work laptop or iPad?
No, MFA is required only for personal devices.  Corporate-owned devices such as laptops & iPads are exempt from our MFA policy.  If you are getting prompted for MFA on these devices, please contact the Help Desk to ensure that these devices are properly enrolled in our management system.
How often will I need to use MFA on a personal device?  
Once a device has been successfully verified via MFA, you will not be prompted unless you are inactive for more than 90 days on that device.
What will I need to complete MFA?
In addition to your login password, you will need a cell phone in order to receive your MFA code via a text message.  Don't have a cell phone?  Please contact the CAIU Help Desk about alternative authentication methods.
HELP! The E-mail App on my phone is no longer working!
If you run into any issues sending or receiving e-mails on your phone shortly after enrolling in MFA, you may need to get your mail client reconfigured.  This issue is associated with mail clients that were setup with older server settings.  Please reach out the Help Desk, and they can assist you in re-adding your e-mail to your phone.
If you have any questions regarding MFA, please contact the Help Desk.


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